Shipment processing time

All orders are processed within 3 to 4 business days. We do not ship on weekends. If we are experiencing a high volume of orders or if you should expect any delays, we will let you know via email.

Shipping rates and delivery estimates

USPS Standard - Free for orders over $50. For orders under $50, shipping is $6.95

Shipment confirmation and order tracking

You will receive a shipment confirmation and tracking number via email as soon as your order ships.

Customs, duties, and taxes

Sip Herbals is not responsible for customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).

Damages

Sip Herbals is not liable for any products damaged or lost during shipping. If you received your damaged order, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods and take pictures of them before filing a claim.

International Shipping Policy

We only ship in the United States at this time. For Canada, please shop at one of our distributors. 

Returns Policy

All sales are final. We accept returns or exchanges for products damaged in transit or if the incorrect item was shipped to.

Refunds and Exchanges: To be eligible for a refund or exchange, you must first email within 30 days of the order date. Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price. All refunds are subject to a $10 restocking fee. 

Our satisfaction is our number one priority. Please let us know how we are doing and how we can improve.